Privacy Policy

Our Pledge

We pledge to meet fully, and where possible exceed, internationally recognizable standards of personal data privacy protection, in complying with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong). In doing so, we will ensure compliance by our staff with the strictest standards of security and confidentiality.

Usage of Information Collection

We collect information about you in order to provide you with personalized information that we believe you will find valuable. We also use this information to streamline your shopping experience at our site.

When you visit our website, we use cookies in order to improve your shopping experience when you visit lumensfactory.com. Cookies are small pieces of information that your web browser stores on your computer when you visit a website. Our cookies let us personalize your visits to lumensfactory.com and recognize you when you return. We use the information collected to help us to add products and services to lumensfactory.com which may be more relevant to your interests.

Most browsers automatically accept cookies. You can disable cookies on your computer by indicating this in the preferences or options menus in your browser. If you disable cookies, you will not be able to shop at lumensfactory.com but will still be able to visit selected areas of the site.

Membership information

lumensfactory.com members enjoy many privileges, including email newsletters, printed newsletters, participation in special lumensfactory.com offers and promotions and streamline shopping. Over time we will be expanding membership benefits to include personalized services on the site and other special benefits. When you join lumensfactory.com, we need to know your name, email and mailing addresses, and we request that you complete the sign up form in order to allow us to serve you better.

Ordering information

When you place an order with lumensfactory.com you will be asked to provide detailed information such as credit card number and shipping address. This allows us to process and fulfill your order and to notify you of your order status.

Promotions and Contests

We may from time to time organize or host promotions and contests and in doing so ask for personal information including your name, email and mailing address, telephone number and customer preferences. We will use this information to notify you if you have won a contest, and to help shape our future promotions and contests.

Newsletters and Email Promotions

We use email to communicate our latest news and special promotions to our lumensfactory.com members. If you'd rather not receive these messages, you can choose to inform us to unsubscribe at anytime.

Links to other sites

lumensfactory.com may make available from time to time a hyperlink to a third party's website. These links will let you leave lumensfactory.com. When you click on links and/or ad banners that take you to either third-party web sites or lumensfactory.com affiliated sites, you will be subject to the privacy policies of those parties. Whilst we support the protections of privacy on the Internet, lumensfactory.com cannot be responsible for the actions of parties outside our web domain.

Access, update and sharing of Information

You may access, update, correct or request a copy of your personal information held by us any time by contacting Lumens Factory. We may take reasonable steps to verify your identity before granting access or permitting corrections to your information. Please note that we will not retain your information longer than necessary. All personal information you give us is kept confidential and protected. lumensfactory.com may also provide aggregate statistics and related information about our customers, sales, traffic patterns and related site information to reputable third-party vendors. Currently, we do not sell, trade, or rent your personal information to others. We may decide to do so with trusted third-party partners in the future, but you can instruct us not to. We will not sell or disclose any information that identifies you to a third party without your approval with the exception of the following purposes:

1. any agent, contractor or service provider who provides administrative, member sign up, order processing, payment clearing, credit reference, debt collecting or other services necessary to the operation of our business;
2. any other person or organization who are bound by confidentiality agreements with us including the Lumens Factory; and
3. any person to whom we are, in our belief in good faith, under an obligation to make disclosure as required by any applicable law.

Your consent

By using our website, you consent to the collection and use of this information in a manner consistent with these privacy guidelines. If we decide to change our privacy policy, we will post those changes on this page, so you will always be aware of what information we collect, how we use it and under what circumstances we will disclose it.

Further Information

If you have questions about this statement, please contact our customer service representatives. You may contact our customer service representatives by referring to our contact information.

Policy as of 4th Jan, 2007.